When connecting Aliencell X1 to the Aliencell Space software, you may occasionally encounter situations where the device cannot be detected, or you may see a sudden “Device Disconnected” message during normal operation. Please follow the steps below to troubleshoot the issue.
Cause:
If your laptop is not connected to its power adapter and the battery level is low, Windows may automatically switch to “Power Saving Mode.” In this state, the system may reduce the output voltage of the USB ports or temporarily shut down power to them, which can interrupt data communication with the laser engraver.
Solution:
Cause:
The quality of Type-C or USB cables on the market varies widely. Many standard phone charging cables do not support data transfer (charge-only), or lack proper shielding. Since laser devices generate electromagnetic signals during operation, low-quality cables are easily affected and can cause frequent disconnections.
Solution:
Note:
The official cable has been tested for electromagnetic interference resistance (often featuring a ferrite core or reinforced shielding) to ensure stable data transmission. Using random phone charging cables or overly long cables will greatly increase the likelihood of connection failures or disconnections during engraving.